Terms of Service
Please read these terms carefully before using POSYatra. By accessing our platform, you agree to be bound by these terms.
Last Updated: August 31, 2026
Key Points at a Glance
1. Acceptance of Terms
Welcome to POSYatra. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and POSYatra ("Company", "we", "our", or "us"), governing your access to and use of the POSYatra POS software, cloud platform, mobile applications, hardware, and all associated services (collectively, the "Service").
By creating an account, accessing the Service, or clicking "I Agree," you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are agreeing on behalf of a business, you represent that you have authority to bind that business to these Terms.
If you do not agree to these Terms, please do not use the Service and contact us at support@posyatra.com for assistance.
2. Description of Service
POSYatra provides a cloud-based Point of Sale (POS) and business management platform designed for Indian businesses, including restaurants, retail shops, grocery stores, cloud kitchens, hotels, and more. Our Service includes:
3. Account Registration & Responsibilities
To access the Service, you must register for an account. You agree to:
- →Provide accurate, current, and complete information during registration
- →Keep your account credentials (username and password) confidential and secure
- →Immediately notify us of any unauthorized use of your account at support@posyatra.com
- →Be responsible for all activities that occur under your account
- →Not share your account with unauthorized users or use the Service to operate competing software
- →Ensure all staff members added to your account comply with these Terms
- →Provide valid GST/business registration details where required by law
4. Subscriptions, Billing & Payment
POSYatra offers multiple subscription plans. By subscribing, you agree to the following:
We offer a 14-day free trial with full Pro features. No credit card is required. After the trial, you must subscribe to a paid plan to continue using the Service. Data is retained for 30 days after trial expiry.
Subscriptions automatically renew at the end of each billing period (monthly or annual). You will receive a reminder 7 days before renewal. You may cancel auto-renewal at any time from your account dashboard.
We accept UPI, net banking, credit/debit cards, and bank transfers. All payments are processed securely. Prices are in Indian Rupees (INR); any taxes that may apply will be shown before you pay.
We reserve the right to modify pricing with 30 days' notice. Price changes take effect at the next billing cycle. Continued use after the effective date constitutes acceptance of the new pricing.
5. Data Ownership & Intellectual Property
All business data you enter into POSYatra — including sales records, customer data, inventory, and financial reports — remains your exclusive property. POSYatra claims no ownership over your business data.
Regarding our intellectual property:
- →The POSYatra name, logo, software, design, and all related technology are owned by the Company and protected under Indian intellectual property laws.
- →Your subscription grants you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes.
- →You may not reverse engineer, copy, modify, distribute, or create derivative works based on our software.
- →You may not use our branding, trademarks, or content without prior written permission.
6. Prohibited Uses
You agree not to use the Service for any of the following:
Violation of these prohibitions may result in immediate account suspension or termination without refund.
7. Service Availability & Modifications
We strive to maintain high availability of the Service, but we do not guarantee uninterrupted access. You acknowledge that:
- →We may perform scheduled maintenance with advance notice, typically during low-traffic hours (12 AM – 6 AM IST).
- →We reserve the right to modify, update, or discontinue features with reasonable notice.
- →Our offline mode ensures you can continue billing during internet outages; data syncs automatically when connectivity is restored.
- →We target 99.5% uptime on an annual basis for cloud-dependent features.
- →In the event of extended downtime beyond 24 hours due to our fault, we will provide service credits.
8. Limitation of Liability
To the maximum extent permitted by applicable Indian law:
- →POSYatra's total liability to you shall not exceed the amount you paid for the Service in the 3 months preceding the claim.
- →We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunity.
- →We are not responsible for actions of third-party services (payment gateways, delivery platforms, SMS providers) integrated with our platform.
- →We are not liable for losses resulting from unauthorized account access due to failure to maintain credential security.
- →The Service is provided "as is" without warranties of merchantability, fitness for a particular purpose, or non-infringement.
9. Termination
Either party may terminate the agreement under these conditions:
Cancel your subscription anytime from your account dashboard or by contacting support. Access continues until the end of your paid billing period. You may export your data at any time before account closure.
We may suspend or terminate your account for violations of these Terms, non-payment, fraudulent activity, or for legal compliance. We will provide notice where reasonably possible.
Upon termination, your right to use the Service ends immediately. We will retain your data for 30 days after termination before permanent deletion, except where legally required to retain longer.
10. Governing Law & Dispute Resolution
These Terms are governed by the laws of India. In the event of any dispute:
- →Step 1 — Informal Resolution: Contact us at legal@posyatra.com. We will endeavor to resolve disputes amicably within 30 days.
- →Step 2 — Mediation: If informal resolution fails, parties agree to attempt mediation before formal legal proceedings.
- →Step 3 — Jurisdiction: Any unresolved disputes shall be subject to the exclusive jurisdiction of the courts in Bhopal, Madhya Pradesh, India.
- →The UN Convention on Contracts for the International Sale of Goods does not apply to these Terms.
11. Changes to These Terms
We reserve the right to modify these Terms at any time. When we make material changes, we will:
- →Send an email notification to your registered email address at least 14 days before changes take effect
- →Display a prominent notice within the POSYatra dashboard
- →Update the "Last Updated" date at the top of this page
Your continued use of the Service after the effective date of changes constitutes your acceptance of the updated Terms. If you disagree with the changes, you may cancel your account before the effective date.
12. Contact Us
For any questions or concerns about these Terms of Service, please reach out:
Response within 2 business days
Mon–Sat, 9 AM – 7 PM IST
POSYatra, Bhopal, Madhya Pradesh – 462024, India
Questions About Our Terms?
Our team is happy to clarify any part of this agreement before you commit.