Refund & Cancellation Policy
We stand behind our product. If POSYatra doesn't work for your business, we want to make it right. Here's exactly how our refund process works.
Last Updated: August 31, 2026
Our Refund Promise at a Glance
1. Our Commitment to You
At POSYatra, we are confident in the value our software delivers to your business. We offer a 14-day free trial with full access to all Pro features — no credit card required — so you can evaluate the platform thoroughly before committing.
However, we understand that circumstances change. This Refund & Cancellation Policy describes the conditions under which we offer refunds and the process for requesting them. We aim to be fair, transparent, and responsive in all refund matters.
If you have any concerns before purchasing, we encourage you to contact our team at support@posyatra.com — we're happy to answer questions and help you make the right decision.
2. Money-Back Guarantee
If you are not satisfied with POSYatra within the first 7 days of your first paid subscription, contact us and we will issue a full refund — no questions asked. This applies to your first annual subscription.
For subscriptions cancelled between Day 8 and Day 30, we will issue a pro-rated refund for the unused portion of your subscription, minus a processing fee of ₹500.
After 30 days, no refund is issued for the current subscription period. Your access continues until the end of the paid period, after which it will not renew.
3. Non-Refundable Items
The following are non-refundable under any circumstances:
4. Cancellation Process
You may cancel your subscription at any time. Here's how:
Go to Dashboard → Account Settings → Subscription → Cancel Subscription.
Email support@posyatra.com or call +91 9179067427 (Mon–Sat, 9 AM – 7 PM) with your registered email and reason for cancellation.
You will receive a confirmation email within 2 hours. Your access continues until the end of the current paid period.
Before cancellation takes effect, export all your business data (sales, inventory, customers) from the Reports section in CSV or Excel format.
5. How to Request a Refund
To request a refund within the eligible window:
Email support@posyatra.com with subject line "Refund Request – [Your Business Name]".
Include your registered email, invoice/payment reference number, reason for refund, and bank details for refund transfer.
Our team will verify your request and eligibility within 1–2 business days and send a confirmation.
Approved refunds are processed within 5–7 business days. Bank transfer time may vary (typically 2–5 additional business days).
6. Refund Methods
Refunds are issued using the following methods:
Refunds are first attempted to the original payment method (credit/debit card or UPI) within 5–7 business days.
If the original method is unavailable, refunds are issued via direct bank transfer. Please provide your bank account details.
We do not issue cash or cheque refunds. All refunds are processed digitally.
The GST portion of your payment will be refunded as per applicable Indian GST refund rules.
7. Subscription Downgrades & Upgrades
When changing your plan:
- →Upgrades: When upgrading to a higher plan mid-cycle, you pay only the pro-rated difference for the remaining days in the billing period. The new plan takes effect immediately.
- →Downgrades: When downgrading to a lower plan, the change takes effect at the start of the next billing cycle. No refund is issued for the current period.
- →Plan Switching (Monthly ↔ Annual): Switching from monthly to annual mid-cycle will credit remaining days toward the annual plan. Contact support for assistance.
8. Free Trial & Promotional Offers
Regarding trials and promotions:
- →Our 14-day free trial requires no payment — simply cancel before the trial ends to avoid any charges.
- →If you're on a promotional or discounted plan, refunds are calculated based on the actual amount paid (not the standard list price).
- →Promotional discounts cannot be combined with refund credits.
- →Referral credits and loyalty rewards are non-refundable and non-transferable.
9. Contact Us for Refund Support
Have a refund question or want to initiate a request? Reach out to us:
Response within 2 hours
Mon–Sat, 9 AM – 7 PM IST
24/7 available
Bhopal, Madhya Pradesh
462024, India
Not Sure Yet? Try Before You Buy
Start your 14-day free trial with full Pro features. No credit card required. Cancel anytime.