Privacy Policy
Your privacy matters to us. This policy explains how POSYatra collects, uses, and protects your information.
Last Updated: August 31, 2026
Privacy at a Glance
1. Introduction
POSYatra ("Company", "we", "our", or "us") is committed to protecting the privacy and security of your personal and business information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our POS billing software, related services, mobile applications, and hardware solutions.
By accessing or using our platform, you agree to the terms of this Privacy Policy. If you do not agree with the practices described here, please discontinue use of our services and contact us at support@posyatra.com.
2. Information We Collect
We collect information to provide, improve, and secure our services. This includes:
Business name, GST number, registered address, contact details, and ownership information provided during account registration.
Username, encrypted password, and user role information for each staff member added to your account.
Sales records, invoices, inventory transactions, payment logs, customer purchase history, and GST-related financial data generated through your use of POSYatra.
IP address, device type, browser version, operating system, app version, usage logs, crash reports, and session duration used to maintain service quality.
3. How We Use Your Information
We use the information collected for the following purposes:
- →Deliver, maintain, and improve our POS software and services
- →Process payments and generate GST-compliant invoices
- →Provide customer support and resolve technical issues
- →Send product updates, feature announcements, and promotional offers (with your consent)
- →Conduct internal analytics to improve platform performance
- →Detect, prevent, and respond to fraud or security incidents
- →Comply with applicable Indian laws and regulatory requirements
- →Personalize your dashboard experience and recommendations
4. Information Sharing & Disclosure
We may share information only in these limited circumstances:
- ✓Service Providers: Trusted vendors who assist with payment processing, cloud hosting, SMS/WhatsApp delivery, and technical support — bound by strict confidentiality agreements.
- ✓Legal Requirements: When required by Indian law, court orders, or government authorities.
- ✓Business Transfers: In case of merger, acquisition, or asset sale, your data may transfer to the new entity under the same privacy terms.
- ✓Your Consent: Any other sharing only with your explicit prior consent.
5. Cookies & Tracking Technologies
POSYatra uses cookies and similar tracking technologies to enhance your experience. We use four types of cookies:
Required for the platform to function — login sessions, security tokens, and form submissions.
Remember your settings like language, dashboard layout, and report preferences.
Help us understand which features are used most to improve the platform (anonymized data).
Used to show relevant product updates and offers. Can be disabled in browser settings.
You can control cookie settings through your browser. Note that disabling essential cookies may affect platform functionality.
6. Data Security
We implement industry-standard security measures to protect your data:
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
- Encrypted storage for sensitive business and financial data
- Regular security audits and vulnerability assessments
- Role-based access controls so only authorized personnel can access data
- Employee security training and strict confidentiality agreements
- Automated daily cloud backups with point-in-time recovery
7. Your Data Rights
As a POSYatra user, you have the following rights regarding your personal and business data:
Request a copy of all personal and business data we hold about you.
Update or correct inaccurate information in your account at any time.
Request deletion of your account and associated data (subject to legal retention requirements).
Request that we limit how we process your data in certain circumstances.
Export your business data (sales, inventory, customers) in standard formats like CSV/Excel.
Opt out of marketing communications at any time via email or account settings.
To exercise any of these rights, contact us at support@posyatra.com. We will respond within 30 days.
8. Data Retention
We retain your data for as long as your account is active or as needed to provide services. After account termination:
- →Business and transactional data is retained for 7 years as required by Indian GST and tax laws.
- →Account credentials and personal information are deleted within 90 days of account closure.
- →Anonymized, aggregated analytics data may be retained indefinitely.
- →You may request immediate deletion of non-legally-required data by contacting our support team.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:
- →Sending an email notification to your registered email address
- →Displaying a prominent notice within the POSYatra dashboard
- →Updating the "Last Updated" date at the top of this page
Your continued use of POSYatra after any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Privacy team:
Response within 2 hours
10 AM – 10 PM, Daily
POSYatra, Bhopal, Madhya Pradesh – 462024, India
Have Privacy Concerns?
Our team is here to answer any questions about how we handle your data.