POSYatra - Refund and Cancellation Policy

1. Introduction

This Refund and Cancellation Policy outlines the terms under which POSYatra handles cancellations, refunds, and subscription changes. By using our services, you agree to this policy.

2. Subscription Services

• POSYatra services are offered on a subscription basis (monthly, quarterly, or yearly).
• All subscriptions are non-transferable once purchased.

3. Cancellation Policy

• Subscribers may cancel their subscription at any time by contacting our support team.
• To avoid being charged for the next billing cycle, cancellation requests must be submitted at least 7 days before the next billing date.
• After cancellation, users will retain access to POSYatra services until the end of the current billing period.

4. Refund Policy

Subscription fees are generally non-refundable. However, refunds may be issued in the following cases:

• Duplicate Payment: A payment made more than once due to a technical error.
• Wrong Plan Activation: If an incorrect plan is activated due to a system error.
• Undelivered Promised Features: If a feature/module promised during sales or onboarding is not delivered.
• Development Failures: If a committed development or integration (agreed in writing) is not completed within the promised timeline.
• 30-Day Satisfaction Guarantee: If you are genuinely dissatisfied with POS Yatra, you may request a refund within 30 days. Valid reasons include:
  • Product not suitable for business needs
  • Unresolved technical issues
  • Non-availability of promised features
  Note: POSYatra reserves the right to assess the validity of such claims.

Important:

• Refund requests for technical errors must be submitted within 7 days of the transaction.
• Dissatisfaction-related refund requests must be submitted within 30 days of purchase.
• Approved refunds will be credited to the original payment method. within 7-14 business days.

5. Hardware & Devices

• Hardware purchased through POSYatra is covered under the manufacturer’s warranty and return policy.
• POSYatra is not liable for refunds or cancellations related to third-party hardware providers.

6. Trial Periods & Promotions

• If a free trial is offered, standard charges will begin automatically after the trial period unless the user cancels beforehand.
• Promotional offers, discounts, and coupon-based pricing are non-refundable and non-exchangeable.

7. Changes to Subscription Plans

• Users may upgrade or downgrade their plans by contacting support.
• Plan changes will be billed on a pro-rata basis where applicable.

8. Contact Us

For cancellations, refund requests, or general support, please reach out: